Message from the Claims Desk 8.9.16

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Good Morning Stewart Family,

Today has been long awaited day for Rugby enthusiasts across the US, and especially for this former collegiate rugby player. That’s right rugby is back in the Olympics! The last year that rugby was in the summer games was 1924 in Paris. The USA rugby team was told to go there and lose like gentlemen. Once they arrived they were the target of much hostility and were restricted American workouts to a patch of scrub land next to their hotel. Much to the disappointment of the French team USA did not lose like gentlemen and instead pummeled their way to achieving Olympic gold. So much like the French believed they would win; I would like address some fallacies during a move.

This week I want to debunk the top 3 myths regarding claims.

  1. The customer noted damage to his residence on the in-home report and if I don’t turn it in then I won’t be held responsible.

–           Wrong!!! These cases are technically civil matters between the company and the customer, and are not covered under the contract. In these cases, the customer has the benefit of assumption. Yep, we are guilty until proven innocent… So without that form, the customer could claim any damages and without it we will have to pay for the repairs.

  1. Writing down damage on the “Notification of Loss or Damage” is considered a claim and someone from the office will contact you.

–           Wrong again…. The “Notification of loss or damage” is just a statement that shows that this damage was present at the time of delivery. This is merely an agreement between the driver and the customer that everything noted was witnessed at the time of delivery. If the customer desires to file a claim, tell them to look on the back side of this form in section A for instructions on how to file a claim. Or simply tell them to go to and file their claim there.

  1. The customer has 75 days to file their claim.

–           The answer here is that it depends. All interstate shipments have 9 months to file their claim. However, military members must provide notification in writing of their desire to file a claim within 75 days, and if such notification is provided, they are still afforded the 9 month time limitation. Intrastate COD’s are completely different. COD customer moves that occur in the same state are governed by the restrictions of the local contract and in most cases they have 30 days. If you are unsure it is best to advise the customer to call the office for the proper time period.

So keep those in-home reports and be careful what we tell our customers.


Robert Wright – Claims Manager