Message from the Claims Desk 5.10.16

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Message from the Claims Desk:

I hope everyone had an enjoyable Mother’s Day this past Sunday. This is the day of the year where we show appreciation for the women who have birthed our children since it’s inception in 1914. Currently, more phone calls are made on Mother’s Day than any other day of the year. So as you call and express your appreciation, think about how a simple phone call can eliminate problems at delivery as well.

This week I would like to talk about contacting the office regarding missing items. When delivering a shipment, occasionally the customer has inventory numbers that did not check off. These items are believed to be missing and, as such, can cost the company a lot of money. At delivery, once the customer and the driver sign the inventory without items being checked off, it completes a statement with us agreeing that these items are not there. This grants the customer the ability to file a claim for these lost items.

It is a possibility that these items were left at the warehouse or still in our custody somewhere. Not to mention, the sooner office personnel know about missing items the higher the likelihood is for them to locate it. If you have ever seen the show “The First 48” then you understand this concept. However, if we are able to locate the item before we leave, it will help us get it delivered to the customer before a claim ever occurs thus saving the company money via a short phone call. If you deliver a shipment where items did not check off, call the office before leaving and at the very least we will be afforded the opportunity to find the item prior to a claim being filed.

So check off those numbers, ensure everything is accounted for, and notify the office of missing items before you leave the residence.