Message from the Claims Desk 9.27.16

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Good Morning Stewart Family,

Last night marked the first debate between the major party presidential candidates in the 2016 presidential race. This debate took place at Hofstra University, in Hempstead, New York and was moderated by Lester Holt. These debates are essential for the public to see the different political viewpoints/plans that each candidate plans to implement side by side. I recommend that everyone put aside the political propaganda they see on TV and watch this event to be better educated about each candidate prior to casting your ballot. So as your deciding on which box to check on Election Day, think about what you are marking on our customer’s boxes.

This week I would like to talk about proper packing procedures and notations for our military customers. On military shipments we are required to pack or inspect every single carton. This means that every carton must be marked as CP (carrier packed) and there are no PBOs (packed by owner) cartons allowed. Many times customers have totes that are poorly packed and are left that way for transport. We must ensure that these items are thoroughly inspected and repacked as necessary. So even if there is a brand new TV in a box we must open the box and inspect the item. I have seen claims where the customer had the original carton for a TV, the packers did not inspect, wrote the TV as being on the inventory, and a large claim ensued for a missing TV.

Another important notation to remember is that we are not allowed to mark any item as CU (contents unknown) on any military shipment. It is our responsibility to know the contents of every carton we pack as well as every item we load. If we notate a box as having CU, then the customer can claim that any item was in that carton and we have no way to dispute it.

So repack those totes, inspect every carton, and ensure that we are properly labeling as such.


Robert Wright – Claims Manager