Message from the Claims Desk 8.30.16

Claims message

Good Morning Stewart Family,

This week our service area is being targeting by two tropical depressions. These storms have the potential to become tropical storms by today, and are set to soak portions of both the East Coast and the Gulf Coast. According to the National Hurricane Center, Tropical Depression 8 should bring heavy rain, gusty winds and rough surf to the outer banks of North Carolina today, and Tropical Depression 9 could result in flooding from Tallahassee to Tampa. So as the rain comes in, be sure to take the proper precautions to stay dry.

This week I would like to talk about water damage prevention. By now, I am sure that most of you know to keep the customer’s floors and furniture covered during a wet day, but are we ensuring that our customer’s items aren’t going to get wet after we have put it on the truck? Occasionally, I see claims come across my desk that have occurred from leaky trailers or not closing the doors properly. These preventable claims can end up costing the company/contractor thousands of dollars.

Problems can even occur if a shipment is loaded in the nose of a trailer and water gets in the rear door, which was left open after grabbing the equipment. You got it; any water in the trailer can lead to mold growth. If you are delivering a shipment that contains mold, call you dispatcher or myself immediately. If molded furniture is left in a customer’s home we could be liable for any health problems as well as cleaning and treatment of the home.

So check your truck for leaks, close those doors tightly, and don’t leave molded items at our customer’s home


Robert Wright – Claims Manager