Message from the Claims Desk 7.19.16


Good Morning Stewart Family,

It is the second day of the Republican National Convention in Cleveland, Ohio. Since it’s inception in 1856 the convention’s purpose is to nominate an official candidate in the upcoming U.S. presidential election. The winner must carry 1,237 delegates, which is half plus one. This convention signifies the end of the presidential primary season and the start of campaigning for the general election. So as you sit down to watch the path to the white house unfold, think about the paths in our customer’s homes.

This week I would like to talk about furniture dolly use in a customer’s home. By now I would hope that all of you are applying ample floor protection to our customer’s homes, but I have received repeated complaints about dolly use throughout the home as well. The statements that I have received were that the crew has rolled out a single rug runner and then proceeded to roll dollies off of this floor protection.

I am sure that you know that dolly tires can trap dirt or gravel in the treads of it’s tires. Rolling the dolly down the first 20 feet of floor protection isn’t going to magically clean that out. Once a dolly is rolled onto a carpet, it’s fibers penetrate much deeper into the threads than the floor runners will eventually causing dirt/oil/grease to be transferred to the carpet. When dollies are pivoted on a hardwood floor, any hard substance like small stones, sticks, or other debris trapped in the treads may scratch the floor.

So lets do our customers and our company a favor and keep the dollies on the floor protection in their homes.


Robert Wright – Claims Manager