Message from the Claims Desk 7.12.17

Good Morning Stewart Family,

There are 15 weeks between Memorial Day and Labor Day, and this week marks the 7th week aka the halfway point of the summer season. That means only a month and a half left to make that summer money. It is this next month and a half that shows the dispatchers and GMs who’s got what it takes to make it into the fall months and who is going to be spending Halloween broke and sitting on the couch. So as we all prepare for the homestretch, let’s remember that cutting corners doesn’t usually save us.

This week I would like to talk about box slides. For those of you who are unfamiliar with this term, a box slide is a ramp made out of cardboard so the boxes can be slid down the stairs (in theory).

The reality is that you start sliding the boxes and one of the heavier boxes catches a stair and starts to tumble. Not only does this cause an expensive damage claim to the walls and possibly the stairs, but now the customer is upset because it looks like the movers are just throwing their boxes around. Then I get the claim where the first thing customer complains about is that the movers were sliding boxes down the stairs.

I can assure you that the time it takes to set-up, troubleshoot, take-down, and handle a customer’s complaints does not outweigh carrying the boxes down the stairs.


Robert Wright