Message from the Claims Desk 5.23.17

Good Morning Stewart Family,

This upcoming Monday marks our great nation’s 149th Memorial Day. This day was created in 1868 by General John A. Logan, leader of an organization for Northern Civil War veterans, to create a nationwide day for remembrance of military members who died during the Civil War. This holiday was initially known as Decoration Day until World War 1 when the day evolved to commemorate American military personnel who died in all wars. So as we remember our fallen heroes, let ensure we don’t forget about their items.

This week I would like to talk about items that go missing in the warehouse. This is the most expensive claim liability for a warehouse and it is completely avoidable. The biggest issues that I see happen are when we incorrectly check off items as received, as well as the lack of communication between our drivers and warehouse personnel.

When taking a rider is your responsibility to ensure that everything is present and accounted for. You cannot fall for the “oh yeah I saw that come in” you have to ensure that we see the number in order to check it off. The liability for missing items is charged to the party who had possession of the shipment last.

Also, it is essential that shipments moving through the warehouse have each customer’s belongings clearly labeled or separated. Keep in mind that you may not be present when these items are loaded/unloaded, and if there is any uncertainty then shipments can get intermixed or incorrectly identified.

So write up all of those missing items, label your shipments, and ensure that our customer’s aren’t left without their belongings.


Robert Wright