Message from the Claims Desk 2.7.17

Good Morning Stewart Family,

Congratulations to the New England Patriots who were crowned Super Bowl champions this past Sunday. Those of you who watched this spectacle already know that the 25 point come-back and overtime was a first for the big game and unprecedented for NFL post game history. In fact, the New England Patriots and Atlanta Falcons combined to set or match 31 records in the Super Bowl, including a whopping eight broken by Tom Brady alone. So like Tom Brady prepares for the big game, lets think about how we are preparing our customer’s furniture for shipping.

This week we continue our review of the DTR with the military’s regulations on preparation of articles. This section covers the military’s rules regarding padding/wrapping, disassembly, and hardware. I know this may seem redundant, but if we do not follow these rules the military can suspend us, which means no work.

  • Items that are required to be wrapped are “all articles having surfaces liable to damage by scratching, marring, soiling, or chafing.” (Pretty much everything that is not in a box)
  • Disassembly of items is required on all items where it is necessary “to ensure safe delivery at destination.” (Basically this is a judgement call, but typically the safer bet is to just take it apart)
  • All hardware must be packaged and “properly inventoried and cross-referenced to the associated inventory item in which the hardware belongs.” (i.e. Nuts, bolts, screws for #55 – Baby Crib)
  • Legs or other articles removed from furniture must be properly wrapped and bundled together and inventoried separately. (i.e. Dining Room Table Legs on 4).

Remember that just like the game of football, our rules are constantly changing and it is up to us to make sure we know them.


Robert Wright