Message from the Claims Desk 11.15.16

stewartms • November 15, 2016
Table of Contents +

Good Morning Stewart Family

This season of political propaganda is finally over, as Donald Trump has secured the title as president elect by obtaining 290 electoral votes compared to his competitor’s 232 votes. Donald Trump’s inauguration as the 45th president of the United States is set for 12pm EST January 20th, 2017 at the U.S. Capital. So as we are thinking about what our new president will say in his inauguration speech, think about what we are telling our customers.

This week I would like to speak about what to say to customers that would like to file a claim. Drivers telling the customer incorrect information is one of the largest complaints that I receive from our customers. Some customer’s state that they were told that they have 30 days to file a claim others say that they were told that they had 75 days. However, the answer to this question is “it depends.”

The length of time that a customer has to file a claim is dependent on what type of move/damage it is. Military, interstate COD, intrastate COD, and property damage all have different time limitations in regards to filing a claim. The best answer is to simply tell them to contact the claims department. This way you can avoid giving the customer misinformation that could cause more problems and frustration later on.

So pay attention to what we tell our customers, tell them to contact the claims department, and avoid creating additional frustration through misinformation.

Cheers,

Robert Wright

You might also like

Moving to New State Alone in 2026: Must-know Tips

Jacksonville, FL skyline with fountains arcing over turquoise water at sunset

How Much Do Movers Cost in Jacksonville, FL in 2026?

May 13, 2026
Wondering about Jacksonville movers cost? Get 2026 averages for local, long-distance, and cross-country moves, plus tips to save.
Harbor city skyline at sunset with waterfront promenade and calm canal reflections

How Much Do Movers Cost in Baltimore, MD in 2026?

May 6, 2026
Wondering about Baltimore movers' cost in 2026? Get average local and long-distance pricing, popular routes, and cost-saving tips.

How Much Do Richmond Movers Cost in 2026?

April 29, 2026
Richmond movers cost anywhere from $300 for a small local move to $2,000 or more for a full household — and significantly more for long-distance relocations. Whether you're moving across town or across the country, what you pay depends on your home size, the distance, and the services you need. This guide breaks down average pricing for local and long-distance moves, popular routes out of Richmond , and the key factors that shape your final bill. Average Cost for Local Movers in Richmond, VA For a local move within the Richmond area, movers typically charge by the hour. Rates generally range from $140 to $384 per hour, depending on crew size, truck capacity, and the time of year. Most local moves take between three and six hours, which puts the average Richmond movers cost per hour for a standard two-person team at $150–$200, with total costs falling somewhere between $300 and $2,000+ for most households.