Message from the Claims Desk 1.17.17

thinking cap- ON

Good Morning Stewart Family,

This past Monday was Martin Luther King Jr. Day.  It was drafted as a legal holiday in 1983 to commemorate the amazing and impactful accomplishments of the great Dr. Martin Luther King Jr. He was the chief spokesman for the nonviolent activism in the Civil Rights Movement, which successfully protested racial discrimination in federal and state law. Dr. King also helped to organize the 1963 March on Washington, were he delivered his famous “I Have a Dream” speech. His methods for combating racial inequality earned him the Nobel Peace Prize, Presidential Medal of Freedom, and Congressional Gold Medal. So as we remember the effective methods of this man, think about our own methods as well.

This week I would like to talk about packing methods. One of the biggest complaints that I see is that the packers didn’t hang their clothes on the hanger bar, or that the toilet plunger was packed in with their clean bath towels, or even that dirty garage items were packed with linens. This ultimately leads to poor packing scores and expensive claims. Now, we do not have to arrange their items but we do have to pay attention.

I am not saying that we should be putting the customer’s clothes on hangers, only that if it was on a hanger it should stay on the hanger in the carton. As far as packing the dirty items with the clean ones, we need to use our best judgement here. Obviously you wouldn’t want a toilet plunger packed in with your bedsheets, so let’s not do that to our customers.

So keep those clothes on hangers, don’t mix dirty and clean items together, and let’s give our customer’s a positive perception of us long after the move has been accomplished.


Robert Wright