Reviews


Crystal Alexander
Crystal Alexander
01:54 11 Jun 19
We had Woody out at our house with his crew and they were absolutely fantastic! So easy to vibe with, great work ethic, answered all our questions plus some. I am so pleased with this experience. I've never had movers before and they were so nice and humorous it really made me feel like I was in good hands. Shout out to Corey and Jesse who were also such good characters and helped put us at ease. These guys were genuinely great and I wish them all the success in the future!
Cameron McMullen
Cameron McMullen
17:55 26 Jul 19
The packers were so professional and were extremely careful with all our belongings. They made sure that everything was labeled and put in the right box so it makes it easier for when we unpack. The movers were also so professional and extremely careful with all our belongings. Both teams were very efficient on how long it took them to pack and move. Highly recommend this company!!!
Deanna Hume-Cheatwood
Deanna Hume-Cheatwood
19:55 14 Jun 19
Stewart Moving moved our household from FL to VA this past month. We were so IMPRESSED! From the office to the movers everyone was wonderful! But what left the biggest impression was our move-in crew! David Hill and crew were AMAZING! They were such hard workers, so incredibly respectful and encouraging to each other and overall an outstanding group of men! I am going to try and request both Stewart and this crew again for future moves! They were the best! Also, zero claims or missing boxes! WOW!
Vanessa Brown
Vanessa Brown
19:50 10 Apr 19
Outstanding and exceptional service provided by Mr. Collier and his team. The agony of packing and moving can be extremely overwhelming; however, Mr. Collier's expertise in this arena made this task seamless for me. He explained the packing/shipping process as well as reviewed all documentation prior to signing. GREAT experience. I will definitely do business with Stewart again.
Paul Kassebaum
Paul Kassebaum
14:10 31 May 19
Absolutely outstanding! Stewart communicated well during the pre-move process and our packers and loaders were superstars! We were worried about how the move would go because of horror stories we had heard from friends using other companies. This crew showed up on time and exceeded expectations by packing and loading our 4 bedroom home in just 1 day. Every team member was courteous and professional throughout the process. We were very pleased.
Julia Armstrong
Julia Armstrong
20:23 22 Jun 19
Great job on military delivery of household goods! D’Montrae and his team were professional, thorough and super helpful! Highly recommend them!
Stephan Lunghi
Stephan Lunghi
19:46 17 Aug 19
Q was extremely professional!!!! It felt like one of my own brothers was helping me move. He was very easy to talk to and the pickup had no stress whatsoever.
Bridgette Harrison
Bridgette Harrison
16:29 20 Dec 19
Very helpful and friendly employees! Wonderful warehouse facility!
Joseph Caster
Joseph Caster
16:14 20 Feb 20
I WORK WITH DRIVERS FROM THIS COMPANY AND IT'S ALWAYS A GREAT EXPERIENCE...
Linda Steiger
Linda Steiger
16:46 14 Mar 20
As a Realtor, my clients are always in need of a reliable, honest and fairly priced mover. Thank goodness for Stewart moving! They have moved many of my clients, ranging from the simple local move to one long distance filled with high end art that required crating. Their quotes are spot on, and the you can trust the amount they tell you. From the guys moving boxes to the administrative staff, everyone is well trained and courteous. Thank you Stewart Moving!
James Palomo
James Palomo
21:47 05 Feb 19
If I could leave more than 5 stars I would. I move every other year for work and the team from Stewart Moving and Storage (Damantae and crew) were great! They properly inventoried all my belongings and took extra care with the more fragile items. They even take care of properties by strategically placing mats and cardboard on the walkways for their traction and to protect the floors from any incidental damage. Hands down, the best moving company and team I've had throughout my career.
C Collins
C Collins
17:20 18 Oct 18
WORST EXPERIENCE EVER in all our years of moving, and we sustained significant damage to our valuable possessions as a result of negligence and incompetence. Starting with the very late crew, things went downhill rapidly. Attempts to communicate with the office by phone were a total fail, as we encountered one problem after another. The crew was not notified by office staff that we had an antique baby grand piano that required special handling, and that created an emergency situation. A local piano company was called in, and they didn't have the right equipment either. Although the piano was later packed properly in the Stewart warehouse, during the transition the piano was dropped, severely mishandled, traveled on a truck with very little protection, and subsequently damaged virtually beyond repair. The sound board was cracked in 2 places, the casing was gouged and chipped, and the legs were inadequately packaged, and sustained damage. When they loaded the shipping container for overseas shipment, they did not inspect the container by closing the door and looking for light coming through - our container had a hole in it, and our shipment was destroyed by water ingress, mold, and mildew.Our goods were already carefully packed and labelled by us, and the crew repacked things to consolidate. In doing so they failed to label or re-label the boxes, and made no effort to keep vital pieces together such as TV remotes, power cables, nuts/bolts/screws to furniture that we had taped to the back of the item to keep them together. We are still searching through the jumble of boxes trying to find essential parts and pieces.Clothing was taken out of the sturdy wardrobe boxes with hanging bars, and jammed into flimsy little flat cardboard boxes that fell apart and were soaked by water. We disposed of a mountain of evening gowns, suits, leather jackets, dress shirts, shoes, and purses that were destroyed by mold and mildew. Linens, a leather chair, documents, electronics, photographs, rugs, everything ruined by water and mold. Had a degree of care been taken to prepare our goods for travel across water, it wouldn't matter if a leak occurred or not, our goods would be safe. One of the crew members was new, and he didn't even have basic skills in packing or handling goods. No evidence of any training or experience whatsoever. If the boxes were labelled at all, it was a pitiful attempt to write words in English that no one could comprehend. Much of what we received had no inventory sticker or labelling at all. The Irish crew that unpacked our unfortunate shipment felt so bad for us that the crew supervisor issued a formal report documenting the substandard packing, and the poor condition in which our goods were received. This was shared with Stewart Moving and the primary company we contracted with, Shumacher Logistics. No one contacted us to apologize for the fiasco that resulted, even after I sent pictures to show the severe damage. To add insult to injury, basic communications functions at Stewart were non-working, including phones, email server, and the tablet with our inventory. They never did get that to work, and I had to take a picture of each screen with my phone as my official record of the shipment. If you're going to be in the business of shipping customers' personal possessions across an ocean, then step up the standards of training and quality in properly packaging items to withstand the journey, or get out of the business and let a higher quality company have the business. We have been severely, financially harmed by your company's negligence and ineptitude, in addition to the extreme stress and emotional despair you put us through. On their Facebook page they DELETED all my comments (and all other negative reviews) and blocked me from their page. All they want to show are the happy comments, instead of facing up to the negative experiences that many customers had at their hands. Terrible stories and pictures of ruined belongings that they simply deleted. Very cowardly and unprofessional of them. Today
Rasheem A. Malik-King
Rasheem A. Malik-King
20:39 28 May 20
I am disabled and I was calling around to numerous Moving Companies to have 1 Love Seat Couch Shrink Wrapped and put it in my Storage located a few doors down from my Condo. To my disbelief I was qouted between $350-$695 just for the service I needed, I was willing to pay because you can't receive everything FREE. However, those prices was outrageous and I was shocked. I then called Stewart Moving & Storage and spoke to Mr. Jim, and he offered to help me at NO CHARGE for the same service I called other moving companies.I was shocked at his offering and I asked him to at least let me pay something and we agreed to take care of the Driver/Helper during this difficult time that our nation is dealing with Covid-19 we all need to giving a helping hand where it is needed for our People no matter your sex, race, color and nationality. I serve an awesome God and he his very Merciful, Forgiving and Blessful to us all. I want to sincerely Thank Stewart Moving & Storage for their understanding and offering. I will pay this forward and never forget this Offering.Respectfully Submitted Rasheem A. Malik-KIng
Dan Delman
Dan Delman
03:23 24 Aug 20
This is the 2nd time I hired this company in a matter of months. The 1st time, they weren’t necessarily friendly, but they were professionals and very qualified. The 2nd time... this is a completely different story. A crew came completely unprepared with dead batteries to their power tools. I offered mine to try to save on time. Only 1 move was experienced, and it showed. I had to help carry a hand truck full of boxes down stairs because the mover started going down the wrong way and was about to break my stuff. I could see this whole move was going south, so I called the office. The office did respond immediately and sent a back up crew. On 2 separate occasions qualified crew members apologized for the original team sent. The move ended up taking 1 hour longer than my previous move, even with the backup crew, and they still wanted to charge me for that last hour. I didn’t find out until after the crew finally finished and left that some of my furniture was put together incorrectly. I was told a manager would call me not to hear about all of the issues, but to settle up because of my payment disagreement. Even that didn’t happen. I got an email 3-4 days later stating that we were settled. I wanted to explain this, but was never afforded the opportunity.
Bette & Peter MacCarthy
Bette & Peter MacCarthy
22:06 16 Oct 20
I booked this move in the Spring of 2020, and fully expected to move by June, which did not happen. On the day of my move, a totally different company showed up, they were farmed out for my move. I was NEVER notified until they showed up. If I had known, I would have declined their service, them. As it turns out, they lost (stole) a precious item, they did not indicate the numbers on the inventory list of items moved, so I don't even know if all property was received. The manner in which this farmed Company( DN Moving and Storage of Providence RI) was a horrible experience. The move cost me almost $1,000 more because I went into June and then they said the overage cost more. Basically, it cost me $2,000 more than originally estimated. This was the worst out of state move I ever experienced. I have moved six times to different states and this was by far the worst. I am very disappointed and have not been sufficiently been reimbursed for the damage and loss that I have incurred. I would not recommend this Company for any out-of-state move! B. MacCarthy
Karen Bourn
Karen Bourn
17:06 04 Nov 20
I don’t usually resort to social media, but I feel that I need to warn anyone who is looking to move or store furniture. DO NOT use Stewart Moving and Storage. Don’t just use my experience, check Angie’s list and Yelp as well as google...I wish I had. I would have never used them. We stored our belongings in their warehouse, which we thought was climate controlled...now we know it was not. It was “military approved “ climate (not sure what that means) but we had things melt so I’m assuming it got really hot! Also as the movers were unwrapping our furniture, pieces were falling off. The movers were as shocked as we were and assured us that Stewart Moving and Storage would fix it...NOPE! We were told we signed a paper stating that we would take $0.60 per pound for any damages. That is their way of taking advantage of people, (in my opinion of course). The way they packed us was so bad! They packed garage items with kitchen items...of course I immediately called and asked for them to send someone over to actually see how they packed, but no one came. Actually I did have someone tell me “they don’t do that”, if I were them I would want to know how my employees were representing the company. We received a check for just over $200 for damages that amounted to $3,000. Please don’t make the same mistake we did...research before you hire them!
Kirsten Poole
Kirsten Poole
01:11 15 Dec 20
Editing my review, as I previously made it in haste. Any criticisms I make of this company are due largely in part the high expectations this company has set. At every step, I have been very impressed with their attention to detail and their commitment to the customer. From speaking with Jim, who sounded just plain happy to work for this company, to set up a quote, to showing Steve, who was very professional and knowledgeable, the items I needed moved, to working with Amanda - who returned my phone call on her day off (!!). This company rests on a foundation of solid customer service.One problem I have with my experience, thus far, is that I was assured that I would be first stop of the day. I discussed this with my customer service representative multiple times, as I would be unavailable in the afternoon, and would have to set up arrangements if the move went late. I was told the day before the move that I was scheduled for mid-morning to afternoon. This was frustrating because I had limited time to find coverage.I will update tomorrow after the movers come.
Eric Allen
Eric Allen
15:11 07 Jan 21
James, Jeff, and Ernest did an amazing job packing and loading our household goods. They were responsive to our requests and concerns and worked very hard to get the job done. Melissa at dispatch was very helpful to check in with us during the process. Thank you Stewart Moving & Storage!
katie will
katie will
20:05 12 Jan 21
Worst experience. Moving company in Richmond, Midlothian VAWe had a two week pre appt set up with sales man from STEWART moving and storage co., Steve. We showed him all items we wanted moved, he drew up a contract we both signed and took a deposit from us. On day of move The truck showed up at 900am, where it sat with loading ramp broken until 2pm. Move came to stand still with all our furniture sitting in the street and driveway. When I called the main office to complain and demand compensation off rate, I was meet with rudeness and distain.I was informed by a deplorable custom service department in SC that it was not their fault the lift ramp would not work. That they would consider give me back one of the movers time as he spent the entire day under the truck. I responded as unacceptable! Within the next 1/2 hour I received a text from office manager, Tara, informing me she was going to pull the men off the move and told me to go find another moving company After I reminded her I had a contract and she would be in breech, she told her contracted movers, (not even employees) whom were also disgusted with their main office, to put furniture on truck. By 5pm, 4 hours late the truck yet again broke down, this time the engine in my driveway.Then TARA had the audacity to text me yet again demanding payment in full of 110% immediately or she would hold all our furniture hostage and not allow the movers to deliver. Having no choice I paid with American Express. By the end of the night (midnight) only 1/2 of items contracted on the original contract arrived. The rest were left behind and I was informed they had NO intention of delivering them. I am talking large items like, mattresses, refrigerator, attic shelving, area rugs, etc, etc. Thank goodness I am a 25 year patron with American Express and a platinum member, as we declined payment next day. We are now finding a more reputable moving service, CAVALIAR moving company who showed up timely and completed the pathetic job Stewart Moving and Storage left behind. I would highly advise against this deplorable, mismanaged company of STEWART.
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