Message from the Claims Desk 7.12.16


message from the claims desk

Good Morning Stewart Family,

Tonight marks the 87th MLB all-star game since it’s inception in 1933. The inaugural game was held on July 6th, 1933 as part of the world’s fair in Chicago, IL at Comiskey Park and was initially intended to be a one-time event; its great success resulted in making the game an annual one. Nowadays, this midsummer classic is set between the best players in the National and American leagues play for the right to attain home field advantage for their respective conferences in the World Series. So as these players get ready to step up and protect the plate, think about how we are protecting our customer’s items.

This week I would like to talk about the procedures when boxing our customer’s mattresses. I routinely see claims where mattresses were damaged from dragging them on the ground, snagging on a sharp object, or from not wrapping them at all. These claims can be extremely costly since mattress claims typically end up being between $1000 – $4000, depending on the brand of the mattress. When there are no pre-existing damages listed for the mattress and it cannot be cleaned then we are forced to replace it with an expensive substitute.

Now, I know mattress are big and bulky and you may not always be able to box or bag it in the room, but to avoid these costly claims designate and prepare the closest area that is suitable to perform these tasks. I know that occasionally boxes or bags are not available to use because of one thing or another. In this case just ensure that you protect the entire mattress with either pads or shrink wrap to ensure that damage will not occur. Nothing will upset a customer more than a crew opening up the truck and staring directly at a “naked” mattress. This is understandable since I am sure that you would not want to put your body on a dirty mattress either.

So avoid these high costs, protect these mattresses, and think about how you would want your mattress handled.


Robert Wright – Claims Manager