Message from the Claims Desk 3.14.17

Good Morning Stewart Family,

Time to break-out the green attire and shamrocks. That’s right; this Friday is the annual celebration of Irish traditions and culture. Saint Patrick’s Day was made an official Christian feast day in the early 17th century; in recognition of the foremost patron saint of Ireland who was instrumental in introducing the country to Christianity. St. Patrick is said to have used the shamrock, a three-leaved plant, to explain the holy trinity to the pagan Irish. So as the shamrock represents the upcoming holiday, let’s make sure that our customer’s items are properly represented in the warehouse.

This week I would like to talk about properly labeling our customer’s items in the warehouse. This seems simple but the reality is that it is a common problem. For example a crew comes back with a shipment and the next thing you know the extension ladder that won’t fit in a crate gets set to the side. The ladder doesn’t make it onto the locator sheet and eventually gets placed in the ladder rack with no way of knowing whose it is. Then we are forced to pay the claim because of the lapse in communication. This type of situation can occur on other things like taped up hardware or entire liftvans.

The simplest way to prevent this is to attach a temporary label the item with the 4 w’s (whose is it; where it is; what is all with it; why its there). Definitely verbally communicate this information, but it must be written and affixed to the items. This will help our warehouse personnel and anyone else involved in the handling of that shipment.

So let’s all solidify our communication now so we will be prepared for the craziness of the summer.


Robert Wright