Message from the Claims Desk 10.10.17

Good Morning Stewart Family,

Yesterday marked a holiday that has been the subject of recent controversy. Columbus Day was recognized as a federal holiday in 1937 and signed into law by Franklin D. Roosevelt. Most of us remember being taught that Christopher Columbus discovered America in 1492. However, recent discoveries have found that America was likely discovered in 1000AD by the infamous Viking, Erik the Red, and that Columbus never even landed in North America. We now know that Columbus landed in the Bahamas and was not the peaceful explorer that schools have depicted him to be. So as we are learning that our schools have misinterpreted the origins of this holiday, let’s ensure that we are not being misinterpreted as well.

This week I would like to talk about what to say and what not to say to our customers. I am sure everyone has heard the saying “anything you say can and will be used against you in a court of law.” Well the same saying applies during our moves. Customer’s may seem receptive of your personal business or understanding of your complaints, but later utilize your comments as a representation of your lack of professionalism and quality.

As professionals, it is our job to make moving as stress free as possible. For example if the weight is over the estimate or if more packing material is needed, step outside and discuss solutions in private like a professional. And if you have a personal issue with the company or otherwise, then address it through the appropriate channels, but nothing positive can come from sharing it with the customer.

So lets all ensure that we displaying a high level of professionalism, and remember that bad things do happen but we choose how we react to it.

Cheers,

Robert Wright

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