Message from the Claims Desk 6.27.17

stewartms • Jun 29, 2017

Good Morning Stewart Family,

The busiest week in the moving industry is here. That’s right, more moves happen in the month of June than any other month of the year, and June 30th being the busiest day of the entire year. Of the 56.63% of moves that occur between May and September, 13.91% of those moves occur during the month of June. The reason for the hike is because most schools recess for the summertime, and people who lease and rent need to move out by the last day of the month. As a result June reins supreme as the busiest month followed by July (12.60%) and August (11.39%). So as you are rushing to keep up with demand, take the time to use good sense while packing.

This week I would like to talk about using the 4 senses of packing. Packing damage is the most difficult type of damage to identify the exact cause. Was the damage pre-existing or was it a result of inadequate packing or insufficient packing material? By using these four senses when packing it will save you money as well as increase your survey scores.

  1. Sight – Each carton needs to have the customer’s name, specific listing of contents, room location, as well as the packer’s initials. Be sure to notate if any items were broken prior to packing on the side of the carton so it can be listed on the inventory as well.
  2. Sound – Cartons should not make noise when moved!!! All items packed in a carton must be secured in place with packing paper aka noise=movement=damage.
  3. Feel – If the top of a carton is not properly filled it will likely crush causing damage to its contents. Ensure that the top of boxes are properly filled with packing paper so weight can be distributed evenly.
  4. Common – Yes, use your common sense. Instead of dumping loose items in a box, wrap them in paper, tape the bundle, and then place it in the carton. Would you like your items thrown in a box? Treat our customer’s belongings as if they were your own.

So label those cartons correctly, ensure to use enough packing paper, and pack how you would want your own items packed.

Cheers,

Robert Wright

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